Live Assist Proactive Help
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Getting the Live Assist system for your web site could not be easier! All you need to do is ask us and we will set up a FREE 2 week trial demo for you on our server. Just log into Live Assist and have it generate the HTML code to place on your web pages on your server, place the code on the pages you want and you are ready to go.
This is really very easy to do as you will see in the "How To" section below". We already did the hard part for you.
After the trial decide if Live Assist is for you. We are confident you will decide Live Assist is a worthy investment and we will be happy to discuss purchase or lease options that start as low as $14.95 a month with you.
You can always get us to instal Live Assist for you. When you purchase DSLA we will install it as part of the purchase price. If you need to re-install it for any reason, maybe you are changing web servers, you can get us to re-install it for you or follow the instructions below to install it yourself.
To install and run Live Assist you will need an unzipping utility like Win Zip to decompress the application zip file.
You will also need a web server with PHP installed and the ability to create and use a mySQL database.
If you do not have these requirements, or don't understand what they are, ask us about our lease option or professional installation.
NOTE: You can request professional installation by emailing Dschrec.com
1) Log into Live Assist and click on the tab that reads "Departments"
2) Click on the link that reads GENERATE HTML next to the department you would like to create the HTML code for.
3) Select what type of HTML you would like to generate and then click CREATE. NOTE if you are unsure on what to select for the options in generating the HTML code leave all the options at their default selections and click on CREATE. The options are explained below.
| Section | Description |
| 1 | Which Department would you like to Generate the HTML Code
for This option gives the operator the choice of which department to generate the HTML code for. Each department can have its own online/offline images, questions, operators. Optionally there is an option to "Give the visitor a choice upon request" If this option is selected the visitor will be given a choice of which department they would like to contact when they request or click on the help icon that is generated. |
| 2 | Where will you be placing this Code This option gives the operator the choice of generating one of the following formats for the Live Assist code. On a webpage RELATIVE to the domain http://www.yourdomain.com/: If this option is selected HTML code will be generated assuming that the HTML is placed on the web page inside http://www.yourdomain.com/ if the HTML is not placed on a page that is inside http://www.yourdomain.com/ the Live Assist images will be BROKEN. NOTE A common mistake users make is install Live Assist in a subdomain on their website such as http://help.yourdomain.com/ and then select to generate the RELATIVE code for placing on their site at http://www.yourdomain.com/ this will NOT work as http://help.yourdomain.com/ is not RELATIVE to the domain http://www.yourdomain.com/ On a website OUTSIDE the domain of http://www.yourdomain.com/ : This is the RECOMMENDED choice to Use This option will generate an absolute path to the Live Assist icon and can be placed on ANY WEBPAGE . INCLUDING http://www.yourdomain.com/. On Ebay or in an HTML e-mail message: If this option is selected non-javascript HTML will be generated. This options is for placing the Live Assist icon on pages or e-mail messages where javascript is not allowed. NOTE: No invite options or tracking will work with this generated code. Visitors will have to click on the Live Assist icon to begin a chat. In a Text e-mail message This option will generate a simple link to the Live Assist. No tracking or invite options will work with this code. |
| 3 | What format do you want It is recommended that a javascript code is generated as the most features can be used with that format. However, if javascript can not be used such as in e-mail messages or on ebay items you can generate HTML code or links here. |
| 4 | Would you like the Live Assist icon to be hidden
? Live Assist gives the option to monitor pages without showing a Live Assist online/offline image. Operators monitoring pages with the hidden icon can invite the visitor to chat. |
| 5 | Does the site use Frames? Live Assist gathers the current page information from the page that the html code is placed on. If the site uses a frameset then the information that is needed is actually in the parent frames of the site.. If the site is using Frames then select YES here. |
| 6 | Does the site use secure SSL? If the page that this code is generated on also uses a secure HTTPS then select yes here. |
After placing the HTML code for Live Assist on your web pages click on the
"Live Assist! " tab in the admin to start to monitor traffic and wait for chat requests.
NOTE: You do *NOT* need to keep the Live Assist browser window maximized waiting for calls to come in. You can minimize the Live Assist browser window and do something else on the computer and when a call comes in the window will auto focus and re-maximize to get your attention as well as play a sound.
When a Chat request is made, the browser window will maximize into focus and play a sound. You will then see a screen like below (click the image below to enlarge or magnify):
To activate the chat click on the link that reads activate next to the users name. If another operator answers the request before you you will get a notice that the chat request has been already answered.
After accepting the call a screen such as below will show. You will have tabs for each chat session that is active:
The chat controls allows you to:
| Section | Description | ||||||||||
| 1 | Chatting Users The chatting users is a list of ALL users and operators that are currently chatting. From this screen you can activate, stop and join conversations of chat sessions. |
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| 2 | Current Visitors The current visitors is a list of the current people visiting the webpages with the Live Assist icon. From this screen you can proactively invite visitors to chat, View what pages they are visiting and auto invite them to chat. visitors with no invite request have the links "Pop-up Layer" next to their ip address or username. Clicking on "Pop-up" will give the operator a window to send the visitor a pop-up request. However, Most pop-ups these days are blocked so this type of request is suppressed... "Layer" invites sends the request in the form of a "layer" image which is not blocked by anti-popup software. The Status of the current visitors can be one of the following:
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| 3 | Chat Controls The chat controls allows you to:
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| 4 | Chat Tabs/Sessions The chat tabs allows you to:
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| 5 | Chat Each chat "channel" is noted in this chat screen with a different color background. Operators can chat with multiple different visitors and view all the chat sessions text in this window with each chat having a different color background. Visitors can only see the text that is in their own "channel". |
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| 6 | Chat options Auto Invite: When this is checked invite requests will be made to visitors based on time online, pages visited , and referer. Alert of Visitors: When this option is checked operators will be alerted when someone new enters the site. Sound Alert If this option is checked a wav sound will play when a chat request is made. If this option is not checked then a javascript alert box will be shown. Auto Focus If this is checked then the chat window will auto focus when the visitors type something in the chat for a reply. |
